Frequently Asked Questions
Everything you need to know about shopping with Kaiia The Label.
How long does shipping take and what are the costs?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location. Shipping costs are calculated at checkout based on weight and destination.
What is your return policy?
We want you to love your purchase! If you are not satisfied, we accept returns on unworn items with original tags attached within 30 days of delivery. Please note that sale items are eligible for store credit only.
How do I find the right size for me?
Each product page includes a detailed size guide with specific measurements. As a general rule, our pieces fit true to size, but we recommend checking the 'Fit & Fabric' section for notes on whether a garment has stretch or a tailored fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Afterpay to make your shopping experience seamless.
Can I modify or cancel my order after it has been placed?
Our team works quickly to pack and ship your orders. Because of this, we can only make changes or cancellations within 60 minutes of the order being placed. Please contact our support team immediately for assistance.
Where are Kaiia The Label garments produced?
We are committed to ethical manufacturing. Our collections are designed in-house and produced in audited factories that ensure fair wages and safe working conditions for all staff members.